Please contact our Customer Care team for help via our contact page or info@thelunaspot.com

Lucky enough to have a promotional code? Simply enter the code in the designated box labeled 'Gift card or discount code' during checkout, click 'Apply', and if your basket meets the conditions of the offer, your code will apply. Please note sale items are excluded from all promotional codes unless specified otherwise.

We have a very small window that allows changes to be made to addresses. Please reach out to the team via info@thelunaspot.com during business hours and they will do their best to help.

We are currently able to ship internationally with the exception of Russia. All orders with Russian addresses will be cancelled. 

PLEASE NOTE: International customers are responsible for any applicable inbound duties, taxes, and other fees as determined by your local Customs authority. Our international packages are shipped DDU (duties and taxes unpaid), which means these charges are not included in the purchase price on our website.

For our Australian domestic customers the below shipping estimates apply:

• Express Post: 1-5 business days
• Standard Post: 2-9 business days
  

For all International customers the below shipping estimates apply:

• Express Post: 2-4 business days
• Standard Post: 10 - 18 business days

Once we have dispatched the goods, you will receive a shipping confirmation. If you haven't received your order within specified time of delivery requested please e-mail info@thelunaspot.com. You must notify us by email within 14 days of the date on which you ordered the goods.

At The Luna Spot, we believe in sustainable practices, and that's why we prioritise eco-friendly packaging. Your items will be carefully packaged in sustainable materials, ensuring that your purchase aligns with your values. Each item is first placed inside a reusable microfibre pouch, and finally shipped in an environmentally friendly recycled mailer.

You may choose to add a FREE recycled jewellery box at checkout.

All our deliveries can be tracked, you will be sent a tracking link in your shipping confirmation. Otherwise, please email us at info@thelunaspot.com and we can provide the necessary information for you.

Unfortunately for hygiene reasons, we do not offer refunds or exchanges on earrings unless faulty.

If you receive a faulty item, please contact us at info@thelunaspot.com

In order to initiate an unwanted return or exchange please email us at info@thelunaspot.com. Please note that we do not except returns for earrings due to hygiene reasons (unless they are faulty), engraved items, or monogrammed products.

You are responsible for the cost of return shipping unless the return is due to a fault or mistake on our part. Please use a traceable shipping method to ensure safe return of the item. We are not responsible for items lost in transit.

Our jewellery is made of 316L Stainless Steel or 925 Sterling Silver. Please check individual product descriptions for more detailed information.

Our rings are available in 3 different sizes: UK L/US 6, UK N/US 7, and UK P/US 8. If you would like more information, please visit our size guide here.

Both our solid gold & plated jewellery come with a 1 year warranty. For more information, please visit our refund policy here.